Who We Are
Our website is http://helpmyit.co.uk.
Comments
When visitors leave comments, we collect the information entered into the comment form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.
A hashed (anonymized) version of your email address may be sent to the Gravatar service to check if you use it. The Gravatar privacy policy can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly displayed alongside your comment.
Media
If you upload images to the site, please ensure they do not contain embedded location data (EXIF GPS). Visitors to the website can download and extract location information from uploaded images.
Cookies
- Comment Cookies: If you leave a comment, you can choose to save your name, email address, and website in cookies. These cookies last for one year and are provided for your convenience to avoid re-entering your details on future comments.
- Login Cookies: When you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Session Cookies: Upon login, cookies are created to save your login credentials and display settings. Login cookies are valid for two days, while display settings cookies remain for one year. If you select “Remember Me,” your login will remain active for two weeks. Logging out will delete these cookies.
- Editor Cookies: If you edit or publish an article, a cookie will be saved in your browser indicating the article’s post ID. This cookie expires after one day and does not include personal data.
Embedded Content
This site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the same way as if you visited those websites directly.
These external websites may collect your data, use cookies, embed third-party tracking tools, and monitor your interactions with their content, particularly if you are logged into their websites.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the password reset email.
How Long We Retain Your Data
- Comments: Comments and their metadata are retained indefinitely to streamline the approval process for follow-up comments.
- User Profiles: For registered users, we store the personal information they provide in their user profile. Registered users can view, edit, or delete their personal data at any time, except for their username. Website administrators can also access and modify this information.
Your Rights Over Your Data
If you have an account on this site or have left comments, you may request an exported file of the personal data we hold about you. You can also request that we delete any personal data we hold, excluding data required for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be screened using an automated spam detection service.